Around the clock emergency aid organisation & damage management in Austria, Germany and Switzerland, the CEE region and worldwide.
Assistance has become an established customer service, especially in the insurance industry. For insurance policyholders, fast and effective support provided in problem situations means more than just that gladly-accepted and genuine help, it also contributes to keeping any damage that occurs as slight as possible.
As an experienced assistance provider, we are active in all relevant insurance lines.
• Accident & Illness
• Household & Home
• Legal Aid
In the event of unexpected development of (smaller or greater) problem situations, we will provide the right kind of service within the shortest possible time-frame. Whether it’s a medical, technical, travel-related or legal problem, we will always have the most suitable solution on hand.
In addition to our organisational services, competent case management is crucial for smooth and quick settlement of a claim.
- Coverage and plausibility checking
- Data management
- Document acquisition
- Case documentation and administration
- Distribution of cost guarantees
- International direct settlement with service providers
- Central communication interface
As a rule, we also support our clients in the financial handling of claims. For this reason, it is very important for us to fulfill this responsibility with the greatest levels of care and mindfulness.
Checking invoices and cost estimates (plausibility, content composition)
- Contract award to the most suitable bidder (according to economic & qualitative criteria)
- Comparing multiple offers
- Systematic reduction of damage costs