The core area of operation of the CEE Assistance Operations Center is the conglomeration of the German-speaking European countries Germany, Austria and Switzerland, where we can provide various types of service via a reliable partner network that has been tried and tested over many years.

The D-A-CH region (German-speaking Europe) as an area of intervention goes back to the activities of our sister company Customer Care Solutions, which began over 20 years ago to take on assistance services on behalf of international and domestic clients. Our service partner network, which has been well-maintained and constantly optimized since then, is our most important tool in the organization of assistance in addition to our operations center and at the same time the greatest asset of CEE Assistance.

Reliability and high service quality:

Due to the long-term cooperation with the most of our service partners, we can offer not only quick, but also reliable assistance.

Our service partner network at a glance:

  • Full coverage in Germany, Austria and Switzerland
  • Back-up partner in every area
  • Ready at any time
  • Constantly checked service quality
  • Market-compliant prices

For medical emergencies:

  • General practitioners and specialists
  • Hospitals and other medical institutions
  • Support and nursing staff
  • Ambulance transport (ground and air)
  • Pharmacies

For technical emergencies:

  • Craftsmen and technical emergency services
  • Towing and breakdown services
  • Specialist workshops
  • Rental cars and taxi companies
  • Vehicle scrapping service

For other travel-related emergencies:

  • Interpreter
  • Lawyers
  • Hotels and other accommodations
  • Passenger transport company
  • and much more…