Who is behind CEE Assistance?

Ferdi Akdag

The founder and managing director of our company is Ferdi Akdag - our capabilities are based on his decades of experience in the assistance and call centre industry.

Since 1991, when Austria discovered the assistance sector, he has been a part of the history of the local assistance sector; as a pioneer in the industry he has been jointly responsible for the development of solutions which are now part of the standard repertoire of many companies.

The Foto of Ferdi Akdag, Managing Director of CEE Assistance. Adult man in age, dressed in the suit, smiles affably.


  • Organizer AKD tourist services (1988-1992)
  • Establishment of the AMI (GMF) Assistance Austria (1991-1993) AMI (GMF) Assistance Austria (1991-1993)
  • CEO call us Assistance or AXA Assistance (1993-1999) call us Assistance AXA Assistance (1993-1999)
  • Managing Director Customer Care Solutions -Call & Assistance Center (since 1999) Customer Care Solutions -Call & Assistance Center (seit 1999)
  • Shareholder representative at the International Assistance Group Paris (up to 2016) International Assistance Group (Paris)
  • Founder and honorary president of the Call Center Forum Austria Call Center Forum Austria
  • Chairman of the Committee 243 Contact Center Austrian Standards (EN 15 838)
  • Certified Conatct Center consultant according to ÖNORM D-1024-1 8 and D-1024-2 (organization and technology)
  • Managing Director CEE Assistance (since 2018)