Who is behind CEE Assistance?
Ferdi Akdag
The founder and managing director of our company is Ferdi Akdag - our capabilities are based on his decades of experience in the assistance and call centre industry.
Since 1991, when Austria discovered the assistance sector, he has been a part of the history of the local assistance sector; as a pioneer in the industry he has been jointly responsible for the development of solutions which are now part of the standard repertoire of many companies.
Expertise
- Organizer AKD tourist services (1988-1992)
- Establishment of the AMI (GMF) Assistance Austria (1991-1993) AMI (GMF) Assistance Austria (1991-1993)
- CEO call us Assistance or AXA Assistance (1993-1999) call us Assistance AXA Assistance (1993-1999)
- Managing Director Customer Care Solutions -Call & Assistance Center (since 1999) Customer Care Solutions -Call & Assistance Center (seit 1999)
- Shareholder representative at the International Assistance Group Paris (up to 2016) International Assistance Group (Paris)
- Founder and honorary president of the Call Center Forum Austria Call Center Forum Austria
- Chairman of the Committee 243 Contact Center Austrian Standards (EN 15 838)
- Certified Conatct Center consultant according to ÖNORM D-1024-1 8 and D-1024-2 (organization and technology)
- Managing Director CEE Assistance (since 2018)
